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Shipping & Delivery Policy

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Nikkup is a product of Sowaan (Private) Limited, which operates the Service and sells its paid features. This policy explains how the services you buy on nikkup.com, in the Nikkup web app at app.nikkup.com or in the Nikkup app are delivered. Nikkup is free for women, and men get a free core; this policy applies to optional paid features.

1. Digital services only

Everything Nikkup sells is a digital service used inside your own Nikkup account:

  • Nikkup Plus passes (1, 6 or 12 months).
  • Boosts and Serious Interests (packs of credits).
  • Guidance sessions with a Nikkup advisor (written sessions, and calls where they are available).
  • The extra sharing number add-on (a one-time purchase for women; men get it with Nikkup Plus).

Nothing physical is shipped, and we never ask for a postal address. There are no shipping or delivery fees. The full list of services and prices is on our Services & prices page.

2. How and when a service is delivered

Delivery means the service is credited to your Nikkup account automatically. You do not need to do anything else:

  1. You choose a service while signed in to your Nikkup account and pay with the payment method you choose.
  2. The payment provider confirms the payment to our server.
  3. Our server credits the service to your account straight away: Plus time is added (after any Plus you already have), or Boosts, Serious Interests or guidance credits are added to your balance.

This usually takes a few seconds after the payment is confirmed. Some payments take longer to confirm, for example a wallet payment that is waiting for you to approve it in your wallet app, or a payment your bank is still checking. The service is delivered as soon as the provider confirms the payment; if the payment fails or is cancelled, nothing is charged and nothing is credited.

Purchases in the Android app are made through Google Play, which confirms the payment to us in the same way.

3. Where to see what you bought

  • Nikkup Plus: your Plus status and end date are shown on the Nikkup Plus screen in the app and in the web app.
  • Boosts and Serious Interests: the credits you have left are shown in the app and web app where you use them.
  • Guidance sessions: your available sessions and calls are shown in the Guidance section of the app.
  • Receipts for website purchases: your purchase history at app.nikkup.com/pay/purchases (sign in with your Nikkup account; also linked from the Nikkup Plus screen) shows each purchase with its reference, which starts with #, its amount and status.

4. If a service does not arrive

If your payment was taken but the service is not in your account after a few minutes:

  1. Refresh the app or web app, or sign out and back in.
  2. If it is still missing, email support@nikkup.com from the address linked to your account, or include the phone number of your Nikkup account, with the purchase reference from your receipt, the date and the amount.

We reply within 2 working days and either deliver the service or, if we cannot, refund you. Under our Refund Policy, if you were charged but the service was not delivered and we cannot fix it, you get a full refund through the same payment provider.

5. Contact

Questions about a delivery or a payment: support@nikkup.com. Sowaan (Private) Limited, 801 Mehdi Tower, Shahrah-e-Faisal, Karachi 75150, Pakistan.

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